Warranty that
protects your business.
Every HX Premium product passes 4 strict Quality Control stages and is protected by an official warranty for peace of mind.
Warranty Coverage
Warranty period begins when the product is received by the buyer. Coverage applies to defects proven to be manufacturing-related (not installation errors or misuse).
LCD Display
Dead pixel, lines, no display, touch not functioning (not physical damage)
Cracked glass, impact damage, liquid damage, improper installation
Power Cell Battery
Battery not charging, swelling within 30 days (not physical), loose connector
Swelling due to overcharge, physical damage, incompatible charger use
Body Frame
Inaccurate dimensions, misaligned screw holes, manufacturing defects
Cracks or bends from installation, modification, impact
Accessories (Charger/Cable/TWS/Powerbank)
Not charging, not detected, functional failure within warranty period
Physical damage, broken cable from pulling, water damage
Warranty Claim Procedure
Contact our team via WhatsApp at 0812-1000-8964
Attach proof of purchase (invoice / order screenshot)
Include photo or video showing the product defect
Describe the issue briefly and clearly
Our team will respond within 1x24 hours for verification
If approved, replacement product will be shipped to your address
General Terms
- Warranty applies only to products with intact HX Premium label or seal
- Warranty void if product has been modified, opened, or repaired by third party
- Maximum warranty claim is 7 days after warranty period ends (special policy)
- HX Premium reserves the right to reject claims caused by force majeure
- Replacement is one-to-one, no refund option (unless stock unavailable)
- Shipping cost for replacement covered by HX Premium, return shipping by buyer
Need warranty claim assistance?
Our team is ready to help with your warranty claim process quickly.